What is SilverSneakers?
SilverSneakers is a fitness and wellness program offered at no additional cost to Medicare Advantage PPO members that helps you get active, get fit, and connect with others.
Our program is designed for all levels and abilities and provides access to online and in-person classes, with thousands of fitness locations, and health & wellness resources.
What's included with a SilverSneakers membership?
- Specially designed exercise classes for all fitness levels online and in-person
- Community classes in your area offered in-person and online.
- A basic membership to thousands of gym/fitness and community locations nationwide at no additional cost to you. You can visit as many as you like!
- Access to everything your fitness location offers as part of their basic membership:
- Cardio equipment
- Pools
- Hot tubs
- Sauna
- Tennis courts
- Walking tracks
- And much more!
- Online resources with nutrition and fitness tips. View our blog.
Note: Contact each location to see what's available to you.
Members can obtain their SilverSneakers ID number several ways:
- Call our Customer Service Experience Center 1-866-584-7352 (TTY: 711). Monday – Friday 8 a.m. – 8 p.m. ET.
- Visit www.silversneakers.com member portal. Members can print or email their SilverSneakers ID number. If you have not created your online SilverSneakers account, you will need to create one prior to logging in to the member portal. Simply click “Create an online account” or “Check my Eligibility” from the SilverSneakers.com home page.
- With the SilverSneakers GO™ mobile app, members always have their SilverSneakers ID number on their phone. To view your SilverSneakers ID number in the SilverSneakers GO™ app, click on the profile icon in the upper right corner of the app (circle with a person in the middle). This will bring up the SilverSneaker ID number. If you have not created your online SilverSneakers account, tap on the “Register” button to create an account on the SilverSneakers GO™ app. Follow the steps to finish the registration process and set up your profile.
- Participating location (gym/fitness center) staff can check member eligibility and activate/enroll a member by looking up the member by name, date of birth and ZIP code.
No. SilverSneakers cards are no longer needed. The fitness locations don’t need the SilverSneakers physical card they just need your SilverSneakers ID number and a form of identification to verify eligibility.
Classes
We offer a wide variety of classes both in-person and online for all levels and abilities.
Yes! SilverSneakers classes are created for adults of all ages, fitness levels and abilities.
Our instructors provide modifications to moves and have chairs available whenever possible.
All SilverSneakers classes are designed by experts in senior fitness and taught by credentialed fitness professionals.
We recommend wearing comfortable clothing that allows you to move freely and well-fitting athletic shoes.
You may also want to bring a water bottle, a towel, or a yoga/exercise mat, depending on what you're planning on doing.
Nope! You can go to a fitness location and/or attend an online class as little or as often as you want.
These are classes taught by SilverSneakers instructors and located outside the traditional fitness center. Community classes may be in community centers, parks, retirement communities, houses of worship and other non-traditional locations.
Fitness Locations
You can go to as many locations as you like if they're in the SilverSneakers nationwide network. SilverSneakers has over 15,000 fitness locations available.
- Find a fitness location near you by using the Fitness Center Location Finder and search by city, ZIP code or address or contact SilverSneakers by phone at 1-866-584-7352 (TTY: 711). Monday – Friday 8 a.m. – 8 p.m. ET.
- Have your SilverSneakers ID number handy. You can download, print, or show it on your mobile phone. Get your SilverSneakers ID number.
- Once at the location, tell the front desk staff you want to enroll through SilverSneakers and ask for a tour.
Most locations are wheelchair accessible, but we can't guarantee full accessibility.
We recommend calling the location you're interested in prior to your first visit to ensure it's accessible for you.
If you're unable to make it into a fitness location, we offer an at-home kit for members who want to start working out at home or for those who can't get to a fitness location due to injury, illness or being homebound. Choose from four kits to use at home when working out along with OnDemand videos or on your own. You may order one kit per year. Call SilverSneakers at 1-866-584-7352 (TTY: 711). Monday – Friday 8 a.m. – 8 p.m. ET. for a kit.
SilverSneakers Account
If you're having trouble logging in or creating an account on www.silversneakers.com here are a few reasons why this may happen:
- You created an account and you're forgetting something:
- You signed up with a different email address. Try a different one or contact us and we'll look it up for you.
- You forgot your password. All you need to do is reset your password.
- You signed up with one email address but tried resetting your password with a different email address.
- Try logging in with a different email address or contact us and we'll look it up for you.
- You checked your eligibility with info that doesn't match what is on record with your medical plan provider.
- You used a zip code from a new address but didn't update it with your retirement system.
- You used a different version of your name. Common reasons may include:
- You used a variation of your name i.e., Mike vs Michael.
- You legally changed your name.
Sorry, only one email address can be used for each SilverSneakers online account.
Your SilverSneakers ID number sticks with you! Even if you change medical plan providers or lose your membership and then rejoin later, you'll still have the same SilverSneaker ID number.